COVID-19 POLICIES
SAFETY PRECAUTIONS
At Drip In Luxe, we are dedicated to protecting the safety of our clients, team members and the general public, while maintaining our high standard of quality care. Due to the effects of COVID-19, we have implemented safety protocols and have placed great emphasis on deep cleaning. We remain committed to continually evaluating what must be done to meet the needs of our clients and adhere to the Ontario Ministry of Health guidelines and provincial regulations.
We will be pre-screening all clients prior and during your arrival in our clinic. If you are experiencing one or more of the following symptoms, please cancel your appointment, DO NOT enter the clinic. Should you develop any symptoms prior to your appointment, please contact the clinic to reschedule your appointment.
• Fever
• Fatigue
• Cold or flu like symptoms
• Difficulty breathing
• Shortness of breath
• Congestion
• Lost in taste or smell
• Shakes, chills, nausea, or vomiting
SERVICE POLICIES
Please be aware that due to the nature of the services we offer at our clinic, individual results may vary. We strive to exceed our client’s expectations and educating them on the products and services we offer in order to make informed decisions about our services. We advise our clients to also do their research and be well informed, Drip In Luxe does not offer refunds on any services.
CONSULTATION
All services require consultation prior to service, we offer consultations FREE of charge. However, please be mindful of the clinician’s time and show up for your consultation. If you must cancel, please inform our clinic in advance not to waste anyone’s time. Consultations are about 15 – 20 minutes, your appointment will end on time so that the next client is not delayed.
BOOKING SERVICES
Booking for services, you can book your appointment online, by phone, email or in person. We do require a $50 non-refundable deposit on the service of your choosing to secure your appointment time which will go towards the cost of your service.
When booking for services, please ensure you are choosing the correct date, time and treatment to ensure that we prep for ample time and the correct treatment for you. We want to ensure your safety and satisfaction with our services. After booking, if you noticed you have booked the wrong treatment, date or time, call us or email us right away, you can leave a message or send us an email at hello@dripinluxe.com.
PLEASE NOTE: for hair extension services, if you require us to provide the hair, we require a 50% deposit of the service cost when you book the service. If you change your mind, let us know as soon as possible; because once the hair extensions have been ordered, the cost will be deducted from your deposit, and you can pick up the hair extensions.
FIRST VISIT? GREAT, WELCOME!!!
Please arrive 20 minutes early to check in and to go over your forms. Forms to fill out will be emailed to you prior to your appointment, print and fill out all required forms before your arrival. If you are unable to complete the paperwork before your visit, please arrive early, have a seat in the waiting area and fill them out.
ARRIVAL TIME
We encourage you to arrive at your scheduled appointment time. Early (except on first visit) or Late arrivals may result in overlapping between clients which will cause inconvenience to parties involved. You may arrive 5 – 10 minutes prior to your appointment time, we ask that you wait patiently in the waiting area.
We want to ensure your safety and satisfaction of our services, if you arrive later than scheduled, we will make every effort to accommodate your full appointment, but this is not guaranteed.
Clients arriving more than 15 minutes late for their appointment maybe asked to reschedule. If another client is booked for services after your appointment, we will not inconvenience the client and we will not rush your service to finish in less time. Cutting into your appointment time may hinder your safety and results.
CANCELATIONS/NO SHOWS
Your appointment time is reserved just for you; however, life is not perfect, emergencies happen, We Get It! If you have an emergency less than 48hrs before your appointment, let us know as soon as possible and we can reschedule your appointment (deposit to be used towards your next service).
A late cancellation or missed visit leaves space in our schedule that could have been filled by another client. If you need to cancel for any reason, please let us know at least 48hrs prior to your appointment and we can re-schedule you for the service. If notice is less than 48hrs, the $50 deposit will go towards cancelation fee.
SPECIAL CONDITIONS
If you have high blood pressure, special physical concerns, diabetes, or are pregnant; Please notify the clinic before scheduling your treatments.
Our service age limit is 18; therefore, individuals under this age will require parental consent to receive our services.
VISITORS
We are unable to accommodate guests accompanying clients in the treatment rooms of the clinic. All non-clients must remain in the waiting lounge. Children under the age of 13 are not permitted at the clinic due to equipment safety concerns, ensuring the well-being of all clients.